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Terms & Conditions


Terms & Conditions

This agreement ("Agreement") governs the terms of use of on-line Services ("Service" or "Services") provided by Surfplanner SRLS (P.Iva 08113060969), headquartered in Lodi, via Morti della Barbina, 3, Italy ("Surfplanner") through the website at ("Site").

Please read these terms and conditions of the Contract. Your use of the Service implies the acceptance of the Agreement, subject to the acceptance of additional terms at the time of registration to the Site or the use of specific Services.

Surfplanner reserves all rights on the exclusive content of the Service, provided for the sole purpose of enhancing individual and not professional. The Agreement may be subject to changes and modifications over time. Your continuous use of the Service will automatically allow of the most recent version of the Agreement.

Except as described below with reference to specific circumstances, we inform, immediately, that the failure to comply with the Contract, including individual clauses or other conditions of use set out in the various sections of the Website or behavior contrary to our company policy, may result in the suspension or termination of your access to the Service, we reserve the right to put in place in our sole discretion and without notice, without prejudice to any further feasible action on our part.




1. Any travel or accommodation agreement only comes into effect between You and the respective travel business or accommodation provider.

2. The offers of accommodation and travel on Surfplanner are directly maintained there by the Provider.

3. All messages sent through Surfplanner are only booking requests and will never generate a confirmed booking until the approval of definitive confirmation by the provider in the terms and modes expressed by him. After the confirmed booking, you will communicate directly with the provider.




Area of validity
These general terms and conditions are valid for all business relationships, through, between Surfplanner Srls and You, as the user of Surfplanner, in the applicable version at the time of conclusion of the contract. Contrary general terms and conditions of yours are hereby expressly contradicted. So far as general terms and conditions in other languages on our website are also used, these are merely translations of these provisions.

Contractual stipulation
The contract language is Italian, The displayed prices are in the currency that the Provider has set.

Contractual parties
In the scope of its activities, Surfplanner acts only as an intermediary for accommodations. Surfplanner itself does not organize any own trip. If there is a booking generated through Surfplanner, the travel or accommodation agreement only comes into effect between You and the respective travel business or accommodation provider (both referred to hereinafter as: Provider). Surfplanner is authorized to act as representative.



Offers and Bookings

The offers of accommodation and travel on Surfplanner are directly maintained there by the Provider. Surfplanner cannot guarantee their correctness and completeness; the Providers themselves are liable for their offers placed on Surfplanner’s portal. Surfplanner publishes the offers placed by Providers so that you can send a corresponding booking request through this site. Surfplanner is thus only an intermediary between persons seeking travel offers and the Provider.

Inquiry/message function
As far as you would like to use the inquiry/message function, Surfplanner will forward your inquiry/message to the Provider. The Provider will make an offer to your inquiry as soon as possible and will send it to Surfplanner which will forward it to you.

Payments and reimbursement
If there is a booking generated through Surfplanner, the travel or accommodation agreement only comes into effect between You and the respective travel business or accommodation provider and to their Terms and Conditions. This includes also any payments (advanced or full), cancellations or rebookings. Regarding rebookings and cancellations of the travel or accommodation agreement, please note the respective Provider’s terms and conditions.



User registration

Surfplanner can subordinate the use of some of the Services upon your previous registration on the Site and therefore registration on the community, during which you will be assigned a user name and a password. You ensure that the personal data you will be asked to enter - whose treatment by Surfplanner is governed by our Privacy Policy - will be true and correct, you also agree to promptly update it if necessary (i.e. in case of change of residence, number of telephone users, etc.).

You agree to diligently keep the username and password you used for registration and state that you are aware that the communication of such data to third parties and / or their use by third parties is not permitted and may result in your responsibility for others' use of the Service. In this case, Surfplanner also reserves the right to suspend or terminate your access to the Service.



Comments from users

Any information or material placed online by third parties, recommendations and opinions, including any promotional messages of advertisers, represent the point of view of those who actually have placed on the Site their own considerations or who put up for sale its goods or Services. These third parties will be directly responsible for such content, while Surfplanner excludes any personal assessment or sharing of such materials and / or information.

It is understood that Surfplanner reserves the right to remove at any time and without notice any information, data, commentary, opinion, material or element entered, uploaded, provided, transmitted or distributed through the Service by its users ("Material") based on the notification of an alleged violation of the rights of third parties or otherwise on its sole discretion.

Surfplanner is committed to ensuring the authenticity of the reviews posted on its website on the basis of a proprietary review process. At the time of inserting comments, users, who do not explicitly claim to be owners or agents for or on behalf of the accommodation, attest not to be employees and not to have any personal or professional relationship with the owners or employees of the reviewed structure that might affect their opinion on it. Besides of being a violation of our terms of Service and an unfair practice, fraudulent reviews are prohibited and subject to penalties in different jurisdictions. Surfplanner adopts a policy of zero tolerance for fake reviews.

Surfplanner will publish most of the reviews within 24 hours from the submission. If a review is highlighted and examined by our auditors, the approval could take longer, especially during periods of high occupancy. Our auditors base every decision on the concepts of utility and relevance to users. Surfplanner is a free Service for travelers and we do our best to ensure the speed and quality of the process of publishing reviews on the website. For reviews under verification it can take several weeks.



Use of the Service by you

Your right to use the Service is personal and therefore will not be able to authorize access by third parties. It is understood that you assume all responsibility for your use of the Service, as well as that of third parties authorized by you.

In using the Service you agree not to use profane, indecent or offensive language and not enter any defamatory, abusive, harassing or annoying material. You also agree not to enter the encrypted Service Material or "junk mail" or unauthorized advertising or other material that invades the privacy of anyone or encourages criminal conduct or which may give rise to civil liability, or otherwise be contrary to any law applicable. You therefore agree to use the Service only for lawful purposes, in the knowledge that failure to comply with this commitment may make you subject to civil and / or criminal penalties.

You expressly warrant that the material placed on the Service or any of its boards, included, by way as example but not limited to, text and photographs, does not infringe any copyright, trademark, trade secret or other proprietary rights owned by third parties.

The materials of the Surfplanner’s Service, some of them protected by proprietary rights of third parties, are made available solely for the personal use of the Service users. You agree to comply with these property rights, and for example not to use for commercial purposes, or otherwise for purposes which have not been previously and expressly authorized, the material obtained through the Service, and then, for example, not to publish, re-transmit, distribute, perform it in public, play it or record it on media of any kind, except the fair use provided by Italian legislation on copyright or other applicable laws and as expressly provided in the Agreement.

For any kind of use of the materials of the Service, you may contact the editorial office at and verify availability and any conditions of re-use.

You also agree not to destroy, alter or interfere in any way with any software, hardware and / or servers of the Service or its members, and not to hinder or interfere with the use of the Service by a third party. You also agree not to alter or interfere with any information or materials of the Service or associated with it.

You agree not to make or essay access to the servers in use by Surfplanner by means other than normal connection through your browser, including the use of an "administrator passwords" or acting as an "administrator".

You understand and acknowledge that you are aware that Surfplanner has not reviewed and does not endorse the content of the sites linked to the Service, and shall not be responsible for their content or for the goods and Services that will be offered or marketed through them.

Surfplanner have the right to terminate your access to the Service at any time and without notice for failure to comply with the Contract, or in the event of any breach of the conditions of use of the Service, as well as any breach by you of laws, other regulations - to which reference is made in this contract or not - and judicial decisions.



Use of materials and information provided by the user

For information about how personal data will not be communicated at the time of using the Service, please read our Privacy Policy.



Property rights

Surfplanner respects the property rights of others and expects its users to do the same. Surfplanner may therefore, where appropriate, suspend or terminate the access of users, subscribers, registrants of and / or account holders who infringe property rights of others and possibly take legal action against them.

Due to the nature of the Service, Surfplanner can not control, before or after, every material placed online on the Website.

Surfplanner reserves the right to make any kind of control, also randomly, declining any liability for the content placed on the Site by its users and being only committed to remove in time content that has been contested by a third party after appropriate warning by the concerned person and / or the competent authority.

If you feel that your property right has been infringed on the Service, please notify us immediately by writing to the following e-mail:




You agree to hold Surfplanner, its affiliates, employees, agents, representatives and suppliers of external Services harmless in connection with any claim or claims by third parties and any related adverse consequences (including the payment of attorneys' fees) that may arise from your access to the Service and / or your use of the same in a manner inconsistent with the Agreement.



Changes and cancellations

Surfplanner reserves the right, without assuming, however, in this respect, any obligation, to review, adapt, move or remove any material uploaded or made available through the Service or its bulletin boards, or other areas, in its sole discretion, also without notice.



Relationships with advertisers

Relationships or participation in promotions of advertisers found on or through the Service, including the delivery of and the payment for goods or Services or any other contractual term, condition, warranty or deliberation associated with such dealings or promotions, are solely between the user and the advertiser. You therefore acknowledge and agree that Surfplanner can not in any way be held liable for any damage that may occur to you as a result of such business or because of the availability of these items within the Service.



Limitation of Liability

The Service is provided in the state of fact and law on which it is located: therefore exclude any warranty, express or implied, with respect to the quality or on particular features of the Service, as we will not be responsible in any event if the Service it be unavailable, in whole or in part, or for any other mode with which the Service was made.

We do not guarantee continuous, uninterrupted or secure access to the Service, since the operation of the Site may be interfered with by numerous factors beyond our control possibilities. We may, therefore, be entitled to suspend the Service or interrupt it once and for any reason.

To the extent permitted by applicable law you expressly renounce to raise any dispute, claim, demand, action, demand, etc.. against Surfplanner and their affiliates and partners, and their employees, partners, etc. in relation to the use of the Service by you or any other act or fact related to the Service.

Any contact, including commercial, between you and a third party, including advertisers and / or others with whom you had contact during use of the Service or through the Service does not cover, bind or affect Surfplanner or have no effect if not in your dealings with these third parties, and therefore you expressly renounce, as of now, to raise any dispute, claim, demand, action, demand, etc. against Surfplanner (and / or their affiliates and partners, and their employees, partners, etc..) in this respect.



Further conditions apply

Surfplanner reserves the right to provide and require you to accept, from time to time, additional terms of use applicable to specific parts or sections of the Service. These additional conditions are entered in the parts of the Service which they relate to and shall be clearly identifiable.



Applicable Law and Competent Court

The Agreement has been drafted and will be construed in accordance with Italian law. Any dispute arising from the relationship will be governed by the Contract under the exclusive jurisdiction of the Court of Lodi.




P.I. 08113060969